Shipping & Returns Policy

Last updated: 11 May 2026

This Policy forms part of our Terms & Conditions and explains how we ship orders and how returns and refunds work. It is written to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If anything here is unclear or you'd like to discuss a return, please email hello@wellnessmethod.co.uk and we'll reply as soon as we can.

Shipping

Where we ship

We currently ship to addresses in the United Kingdom, including Northern Ireland, the Channel Islands, and the Isle of Man. International shipping is not yet available — sign up to the waitlist on our homepage to be notified when it opens.

Shipping cost

Free standard UK shipping on every order, including subscription deliveries. No minimum spend, no hidden surcharges.

Dispatch and delivery times

Standard UK delivery is via Royal Mail Tracked 48, typically arriving within 2–4 working days from dispatch.

Orders placed before 2pm GMT on a working day are usually dispatched the same day. Orders placed after 2pm or on weekends and bank holidays are dispatched the next working day.

You will receive a dispatch confirmation email with a tracking link as soon as your order leaves our fulfilment centre.

Delivery timescales are estimates

Delivery times are estimates, not guarantees. Once your parcel has been handed to the carrier, delivery is in their hands. If your parcel is delayed, please first track it using the link in your dispatch email. If it has not arrived within 10 working days of dispatch, email hello@wellnessmethod.co.uk and we will investigate or arrange a replacement.

Lost or damaged in transit

If your order is confirmed lost in transit by the carrier, or arrives damaged, please contact us within a reasonable time and we will arrange a free replacement or full refund — your choice. Please retain any damaged packaging and product where possible; photographs help.

Wrong address

We dispatch to the address you enter at checkout. Please double-check this before confirming your order. If you spot an error, email us immediately at hello@wellnessmethod.co.uk — we'll change it if we can, but we cannot guarantee this once your order has been processed.

Returns and refunds

We offer three routes to a refund. They cover three different situations and do not overlap.

1 · Unopened products — 30-day return window

Under the Consumer Contracts Regulations 2013 you have a statutory right to cancel within 14 days of delivery. We voluntarily extend this to 30 days as part of our customer-care commitment.

You may return any unopened, unused product to us within 30 days of receipt for a full refund of the product price. We cover the return postage — see "How to return" below.

2 · Faulty, damaged, or incorrect items

If your product arrives damaged in transit, with a manufacturing defect, incorrectly labelled, different from what you ordered, or past its best-before date — please contact hello@wellnessmethod.co.uk within a reasonable time of discovery, ideally within 30 days of delivery.

Under the Consumer Rights Act 2015 you are entitled to a full refund within the first 30 days, or a repair, replacement, or refund thereafter. We cover all return postage and arrange replacement or refund promptly.

3 · Our 90-Day Method Promise (voluntary goodwill commitment)

The Method is formulated to compound across daily practice — your body needs time to settle into a new rhythm. If you have followed the Method consistently for at least 60 days and have not felt the difference in your Calm, Balance, Focus, Gut or Energy, you may email hello@wellnessmethod.co.uk within 90 days of your first order to request a full refund of your first order — even if every pouch has been opened. No physical return is needed under this route.

Eligibility and limits:

First-time customers only — defined as a customer with no prior order on the same household, billing address, or shipping address.

First order only — applies to your first order with The Wellness Method®, not subsequent orders, re-purchases, renewals, or subscription deliveries.

One promise per household — limited to one claim per household across the lifetime of the account.

Single-quantity orders only — eligible orders include up to one of each Ritual (Foundation, Precision, Ritual), a single Trio kit, or a single Founding 150 unboxing. Bulk orders, wholesale orders, trade orders, and any single order valued above £200 fall outside the Promise and are governed by our separate trade and wholesale terms.

Refund capped at the value of your eligible first single-quantity order.

Claim window — opens at day 60 and closes at day 90 of your first order. Requests received before day 60 will be acknowledged but cannot be processed until the window opens; requests received after day 90 fall outside the Promise.

Consistent use required — a claim requires at least 60 days of daily use; we may ask for a brief outline of how the Method has been used.

No promo stacking — orders purchased with a promotional code of 25% off or greater are not eligible, with the exception of the standard Founding 150 launch pricing.

Anti-abuse clause — we reserve the right to refuse, modify, or revoke a claim where a pattern of abuse is identified across accounts, addresses, payment methods, or order patterns. This includes (but is not limited to) the use of multiple accounts or addresses to make repeat claims, and the use of the Promise as a substitute for a wholesale or trade discount.

Offered at our discretion — the Promise is a customer-care commitment, not a contractual right. It does not extend, replace, or limit your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, which continue to apply in full alongside the Promise.

For the customer-facing wording of the Promise, see the "Can I return it?" entry under "Orders & Shipping" on our FAQ.

What we cannot accept back

Outside of the three routes above — because our products are food supplements containing CBD, opened or partially used products cannot be returned for a refund on hygiene and food-safety grounds, except where the product is faulty, incorrect, or covered by the 90-Day Method Promise.

This is a permitted exception under Regulation 28(3) of the Consumer Contracts Regulations 2013 (sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken).

How to return

For unopened products (route 1) and faulty or damaged items (route 2):

1. Email hello@wellnessmethod.co.uk with your order number and the reason for return.

2. We will reply with a freepost return label.

3. Pack your product securely (re-use original packaging where possible) and post it back using the label.

4. Once we receive and inspect your return, we will issue your refund within 14 days — usually much sooner.

For the 90-Day Method Promise (route 3), no physical return is required. We'll process the refund directly to your original payment method on confirmation of eligibility.

How refunds are paid

Refunds are issued to the original payment method and typically appear in your account within 3–5 working days of issue, depending on your bank or card provider. We are not able to issue refunds to a different card or account from the one used for payment.

Subscription cancellations

You can pause, skip, change frequency, or cancel a subscription at any time from your account dashboard or by emailing hello@wellnessmethod.co.uk. Cancellations must be made at least 24 hours before the next scheduled charge to apply to that delivery. There are no cancellation fees and no minimum commitment.

If your next subscription order has already been processed when you cancel, that order is not refundable as a cancellation — but you are still entitled to return any unopened product within 30 days under the terms above.

Contact us about a delivery or return

Email: hello@wellnessmethod.co.uk

By post (if needed): Gaia & Bloom Ltd, 149 Tottenham Court Road, London W1T 7NF