Shipping & Returns Policy

Apr 29

3 min read

Updated: Sep 5

Last updated: 3 September 2026

This Policy forms part of our Terms & Conditions and explains how we ship orders and how returns and refunds work. It is written to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If anything here is unclear or you'd like to discuss a return, please email hello@wellnessmethod.co.uk and we'll reply as soon as we can.

Shipping

Where we ship

We currently ship to addresses in the United Kingdom, including Northern Ireland, the Channel Islands, and the Isle of Man. International shipping is not yet available. Sign up to the waitlist on our homepage to be notified when it opens.

Shipping cost

Free standard UK shipping on every order, including subscription deliveries. No minimum spend, no hidden surcharges.

Dispatch and delivery times

Standard UK delivery is via Royal Mail Tracked 48, typically arriving within 2–3 working days from dispatch.

Orders are sent by Royal Mail Tracked 48.

You will receive a dispatch confirmation email with a tracking link as soon as your order leaves our fulfilment centre.

Delivery timescales are estimates

Delivery times are estimates, not guarantees. Once your parcel has been handed to the carrier, delivery is in their hands. If your parcel is delayed, please first track it using the link in your dispatch email. If it has not arrived within 10 working days of dispatch, email hello@wellnessmethod.co.uk and we will investigate or arrange a replacement.

Lost or damaged in transit

If your order is confirmed lost in transit by the carrier, or arrives damaged, please contact us within a reasonable time and we will arrange a free replacement or full refund, your choice. Please retain any damaged packaging and product where possible; photographs help.

Wrong address

We dispatch to the address you enter at checkout. Please double-check this before confirming your order. If you spot an error, email us immediately at hello@wellnessmethod.co.uk. We'll change it if we can, but we cannot guarantee this once your order has been processed.

Returns and refunds

Your rights are set out in full in our Returns and refunds policy, which is the policy that applies to every order. This is a summary.

Change of mind. You may cancel within 14 days after the day you receive your order, without giving a reason. For a subscription, the 14 days run from your first delivery. Email hello@wellnessmethod.co.uk with your order number before the period ends. Send the goods back within 14 days of telling us, at your own postage cost, keeping proof of posting. Refunds, including standard delivery, are made to your original payment method within 14 days of receiving the goods or your proof of posting.

Opened pouches. Our blends are food supplements. Every pouch is heat-sealed by the manufacturer for health protection and hygiene. Once a pouch has been unsealed, the right to cancel no longer applies to it and it cannot be returned for a change-of-mind refund. This is the exception at regulation 28(3)(a) of the Consumer Contracts Regulations 2013.

Faulty, damaged or incorrect. Email hello@wellnessmethod.co.uk within 30 days of delivery with a photograph and your order number for a full refund including delivery, or a replacement if you prefer. After 30 days, a replacement, and if that is not possible, a refund. We cover return costs where we need the item back. Consumer Rights Act 2015.

Subscriptions. Skip, pause, change frequency or cancel any time from your account or by email. Before each delivery we email a payment link; the delivery is dispatched once that payment is made, and nothing is charged unless you pay that link. There are no fees and no minimum term.

Email: hello@wellnessmethod.co.uk

By post (if needed): Gaia & Bloom Ltd, Level 5 Maple House, 149 Tottenham Court Road, London W1T 7NF