Shipping & Returns Policy

Shipping & Returns Policy

Last updated: 29 April 2026

This Policy forms part of our Terms & Conditions and explains how we ship orders and how returns and refunds work. It is written to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If anything here is unclear or you'd like to discuss a return, please email hello@thewellnessmethod.co — we'll respond within 1 working day.

Shipping

Where we ship

We currently ship to addresses in the United Kingdom, including Northern Ireland, the Channel Islands, and the Isle of Man. International shipping is not yet available — sign up to the waitlist on our homepage to be notified when it opens.

Shipping cost

Free standard UK shipping on every order, including subscription deliveries. No minimum spend, no hidden surcharges.

Dispatch and delivery times

Service · Carrier · Working days from dispatch

Standard UK · Royal Mail Tracked 48 [TO CONFIRM CARRIER] · 2–4 working days

Orders placed before 2pm GMT on a working day are usually dispatched the same day. Orders placed after 2pm or on weekends and bank holidays are dispatched the next working day.

You will receive a dispatch confirmation email with a tracking link as soon as your order leaves our fulfilment centre.

Delivery timescales are estimates

Delivery times are estimates, not guarantees. Once your parcel has been handed to the carrier, the delivery is in their hands. If your parcel is delayed, please first track it using the link in your dispatch email. If it has not arrived within 10 working days of dispatch, email hello@thewellnessmethod.co and we will investigate or arrange a replacement.

Lost or damaged in transit

If your order is confirmed lost in transit by the carrier, or arrives damaged, contact us within a reasonable time and we will arrange a free replacement or full refund at your choice. Please retain any damaged packaging and product where possible — photographs help.

Wrong address

We dispatch to the address you enter at checkout. Please double-check this before confirming your order. If you spot an error, email us immediately at hello@thewellnessmethod.co — we'll change it if we can, but we cannot guarantee this once your order has been processed.

Returns and refunds

Your 30-day return window

Under the Consumer Contracts Regulations 2013 you have a statutory right to cancel within 14 days of delivery. We voluntarily extend this to 30 days as part of our customer-care commitment.

You may return any unopened, unused product to us within 30 days of receipt for a full refund of the product price. We cover the return postage — see "How to return" below.

What we cannot accept back (and why)

Because our products are food supplements containing CBD, opened or partially used products cannot be returned for a refund on hygiene and food-safety grounds, except where the product is faulty or incorrect.

This is a permitted exception under Regulation 28(3) of the Consumer Contracts Regulations 2013 (sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken).

Faulty, damaged, or incorrect items

If your product arrives:

• Damaged in transit

• With a manufacturing defect

• Incorrectly labelled or different from what you ordered

• Past its best-before date on arrival

— please contact us within a reasonable time of discovery (and ideally within 30 days of delivery) at hello@thewellnessmethod.co. Under the Consumer Rights Act 2015 you are entitled to a full refund within the first 30 days, or a repair/replacement/refund thereafter. We cover all return postage and arrange replacement or refund promptly.

How to return

1. Email hello@thewellnessmethod.co with your order number and reason for return. 2. We will reply within 1 working day with a freepost return label. 3. Pack your product securely (re-use original packaging where possible) and post it back using the label. 4. Once we receive and inspect your return, we will issue your refund within 14 days, usually much sooner.

How refunds are paid

Refunds are issued to the original payment method. They typically appear in your account within 3–5 working days of issue, depending on your bank or card provider. We are not able to issue refunds to a different card or account from the one used for payment.

Subscription cancellations

You can pause, skip, change frequency, or cancel a subscription at any time from your account dashboard or by emailing hello@thewellnessmethod.co. Cancellations must be made at least 24 hours before the next scheduled charge to apply to that delivery. There are no cancellation fees and no minimum commitment.

If your next subscription order has already been processed when you cancel, that order is not refundable as a cancellation, but you are still entitled to return any unopened product within 30 days under the terms above.

Contact us about a delivery or return

Email: hello@thewellnessmethod.co · Hours: Mon–Fri 9am–5pm GMT (we reply within 1 working day) · Post: [COMPANY NAME LTD], [REGISTERED OFFICE ADDRESS]